FAQs

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Group sizes vary depending on the tour you have chosen. Small group tours by vehicle have a maximum of 7 people, small group walking tours maximum 15 people, winery bike tour 20 people, and our evening walking tour max: 30 people.

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Do we go inside the museums and monuments?

Our tours cannot enter the monuments due to time constraints. Besides, there are always some people that want 10 minutes in inside the Hofburg Palace and others that want 3 hours. Our tours are designed to enjoy the city from a broad perspective, so that’s what we’re going to do!

If you are looking to tour inside Vienna’s’ famous museums and monuments, look at one of our Private Tour options. All our private tours can be tailored to accommodate for a guided tour of a Museum, Palace, and any sight that may be of interest to you. If you are interested in Palace or Museum tour, please allow minimum one hour tour time for each Museums or Palace you would like to visit.

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No, all our tours operate rain, hail or shine.

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§  Grape Escape Winery Bike Tour: Approximately 9.5 hours

§  Vienna Small Group walking Tour: Approximately 3 hours

§  Vienna City Bike Tours: Approximately 3 hours

§  Vienna City Segway Tour: Approximately 3 hours

§  Vienna Private Tours and Day Trips: Approximately 2 to 12 hours

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Reservations are required for every tour we offer. Our small group tours, book out fast, especially in summer, and we strongly recommend to book at least 2 weeks in advance, especially if you are traveling with children or a large group.

We give priority to our reserved guests and may not be able to accommodate all walk-ins.

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All reservations may be made on this site by clicking here.

We operate 7 days a week, rain or shine. Simply pick a day and time that works well for your schedule and hop on a tour. If you decide to not make a reservation, you may pay with cash on the day of the tour. If you have children that will need smaller bikes, please read the FAQ question below.

If you are a larger party, please e-mail us with your desired tour date and number of people. In the very rare event of too many walk-in guests, we will always cater to our reservations before those that have not paid in advance. This happens more frequently from June to August.

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No, there is no need to reconfirm your tour. Confirmation is instantaneous – your voucher is confirmation that you are booked on the tour. Once you have completed your booking, your voucher will be sent to you via email with all details about where to go on the date of your tour at what time. Bring this voucher with you to the meeting point and present it to your guide.

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Click here to get directions to our meeting points.

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Our bike rental and tour office is is open daily from April to October for general sightseeing tours. For Private Vienna Segway and Bike tours, we are open on request. Call us for special opening times.

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It really depends. The Grape Escape Winery Bicycle Tour tours have become very popular and we recommend making a reservation as soon as you know your plans. We have a 72-hour cancellation policy for all reservations. It’s always best to reserve and cancel then miss out on the tour.

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Daily  Tours: We offer 100% refunds on all Vienna join in sightseeing tours if the reservation is cancelled more than 72 hours (3 days) before the scheduled tour. We do not offer refunds for any reason once we are within 72 hours of the scheduled tour.

Private Tours: We offer 80% refund on all private Vienna sightseeing tours if the reservation is cancelled more than 14 days before the scheduled tour. We do not offer refunds for any reason once we are within 14 days of the scheduled tour.

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All of our tours have specific meeting times and locations. When making a reservation you’ll receive a tour confirmation with details on the meeting point. For your convenience, we have also listed all tour meeting points here:

§  Your tour date determines where you will be meeting for the tour.

§  Grape Escape Winery Bicycle Tour meets at Bösendorferstraße 5, 1010 Wien, Austria.

§  Morning and afternoon city bike tours meets at Bösendorferstraße 5, 1010 Wien, Austria

§  Vienna City Segway Tours, meet at the Segway tour office, Bösendorferstraße 5, 1010 Wien, Austria

§  Private tours by vehicle, we offer a hotel pick-up service. For private walking tours, your guide will meet you at your hotel, provided it is located in the 1st District. Alternate meeting point, Café Mozart, Albertinaplatz, 2, 1010 – Vienna.